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Using Guest Feedback to Your Advantage

2022-09-28T13:26:10+00:00September 28th, 2022|Categories: Guest Experience, Hospitality Industry|Tags: , , |

As a people-first industry, the hospitality space is no stranger to receiving customer opinions. Whether it’s in the form of a phone call, front desk visit, or online review, guest feedback is a significant part of hotel operations. Though customer complaints can often present a challenge, we welcome both positive and critical guest feedback [...]

The Hospitality Mindset

2022-09-19T20:00:18+00:00September 19th, 2022|Categories: Employee Feature|Tags: , , |

Demetrius White is Operations Manager of our Home2 Suites by Hilton in Salisbury, NC. It may surprise you to learn that just 3 years ago, Demetrius had never worked in a hotel before. In fact, he admits to never even considering a hotel career in his past and never having a hospitality mindset. So, [...]

Operations Manager: Wearing Many Hats

2022-08-22T16:21:07+00:00August 22nd, 2022|Categories: Employee Feature|Tags: , , |

Meagan Ferguson has been part of our family since 2016. Starting as a Narsi desk agent, Meagan has since grown into her current role in operations management of Homewood Suites by Hilton in Durham-Chapel Hill.  No stranger to the hotel industry, Meagan previously worked at Homewood Suites in Gainesville, Florida before relocating to the [...]

Caring For Your People

2022-08-12T14:27:13+00:00August 12th, 2022|Categories: Hospitality Industry|Tags: , |

To ensure success in any business, you must value your people. At Narsi, we strongly believe work should have purpose and intent for our associates first and foremost. The family mentality is something that permeates our portfolio of hotels. More than just teamwork, it's genuine care for those alongside you. We have found that [...]

Shuttle Driver Role at Narsi

2022-07-21T13:28:40+00:00July 21st, 2022|Categories: Employee Feature|Tags: , , |

Charles Edwards is one of the first smiling faces many guests see when they touch down in Raleigh. As a Narsi Shuttle Driver and professional people-person, he transports visitors between the Raleigh-Durham Airport and our nearby Aloft.  Born and raised in Chapel Hill, Charles did not know much about the hospitality industry before joining [...]

Self-Service Technology in Hotels

2022-07-11T13:45:45+00:00July 11th, 2022|Categories: Guest Experience, Hospitality Industry|Tags: , |

The convenience of communicating, ordering, and paying with only a mobile device is now the way of the world. Self-service technology is on the rise across industries, and the hospitality space is no different. What does this mean for hotels and the guest experiences? A recent study has shown that 73% of travelers would [...]

Post-Retirement Career at Narsi

2022-06-23T13:26:55+00:00June 23rd, 2022|Categories: Employee Feature, Hospitality Industry|Tags: , , |

After a 28-years working at Raleigh-Durham International Airport (RDU), most people would consider retirement as their next step. Not Curtis Bolden. When he left RDU, he was ready for the next chapter in his post-retirement career. A colleague who worked for Narsi recommended that Curtis apply for one of our job openings. He applied [...]

Trends in Business Travel

2022-06-23T13:25:12+00:00June 14th, 2022|Categories: Hospitality Industry|Tags: , , |

There’s no question that business travel is back. We’ve all seen the news headlines and data indicating its return. When it comes to specific trends in business travel, spring has seen particularly strong growth. In April 2022 alone, 85% of companies in the U.S. traveled for business, and the volume of meetings and events [...]

Hospitality Career Growth

2022-05-27T13:57:25+00:00May 27th, 2022|Categories: Employee Feature|Tags: , , |

Self-described as independent, low maintenance, and versatile, Scott Comer has the personality makeup that enables him to thrive as Narsi’s Area General Manager overseeing Home2 Suites and Homewood Suites in Chapel Hill, North Carolina. Scott’s career in tourism and hospitality began while he was living in Cocoa Beach, Florida. He achieved impressive hospitality career [...]