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The Narsi Way to Prepare for the Holidays

2022-11-18T14:38:56+00:00November 18th, 2022|Categories: Guest Experience, Hospitality Industry|Tags: , |

For hotels around the world, to prepare for the holidays means different things for different locations. Some hotels are anticipating holiday travelers on vacations, while others are setting up to wind down after a busy business travel season. At Narsi, the holidays are a time for us to reconnect with our hotel families and [...]

Building Guest Loyalty

2022-11-18T14:35:44+00:00October 26th, 2022|Categories: Guest Experience, Hospitality Industry|Tags: , |

We thrive on loyalty at Narsi, and to us, this means creating a positive environment for guests and staff, making the competition appear irrelevant. We feel honored and grateful when guests choose our hotels for a reliable service experience and quality stay.  Best Practices  Hotel loyalty comes from the ability to provide quality service [...]

Using Guest Feedback to Your Advantage

2022-09-28T13:26:10+00:00September 28th, 2022|Categories: Guest Experience, Hospitality Industry|Tags: , , |

As a people-first industry, the hospitality space is no stranger to receiving customer opinions. Whether it’s in the form of a phone call, front desk visit, or online review, guest feedback is a significant part of hotel operations. Though customer complaints can often present a challenge, we welcome both positive and critical guest feedback [...]

Caring For Your People

2022-08-12T14:27:13+00:00August 12th, 2022|Categories: Hospitality Industry|Tags: , |

To ensure success in any business, you must value your people. At Narsi, we strongly believe work should have purpose and intent for our associates first and foremost. The family mentality is something that permeates our portfolio of hotels. More than just teamwork, it's genuine care for those alongside you. We have found that [...]

Self-Service Technology in Hotels

2022-07-11T13:45:45+00:00July 11th, 2022|Categories: Guest Experience, Hospitality Industry|Tags: , |

The convenience of communicating, ordering, and paying with only a mobile device is now the way of the world. Self-service technology is on the rise across industries, and the hospitality space is no different. What does this mean for hotels and the guest experiences? A recent study has shown that 73% of travelers would [...]

Post-Retirement Career at Narsi

2022-06-23T13:26:55+00:00June 23rd, 2022|Categories: Employee Feature, Hospitality Industry|Tags: , , |

After a 28-years working at Raleigh-Durham International Airport (RDU), most people would consider retirement as their next step. Not Curtis Bolden. When he left RDU, he was ready for the next chapter in his post-retirement career. A colleague who worked for Narsi recommended that Curtis apply for one of our job openings. He applied [...]

Trends in Business Travel

2022-06-23T13:25:12+00:00June 14th, 2022|Categories: Hospitality Industry|Tags: , , |

There’s no question that business travel is back. We’ve all seen the news headlines and data indicating its return. When it comes to specific trends in business travel, spring has seen particularly strong growth. In April 2022 alone, 85% of companies in the U.S. traveled for business, and the volume of meetings and events [...]