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The Narsi Way to Prepare for the Holidays

2022-11-18T14:38:56+00:00November 18th, 2022|Categories: Guest Experience, Hospitality Industry|Tags: , |

For hotels around the world, to prepare for the holidays means different things for different locations. Some hotels are anticipating holiday travelers on vacations, while others are setting up to wind down after a busy business travel season. At Narsi, the holidays are a time for us to reconnect with our hotel families and [...]

Building Guest Loyalty

2022-11-18T14:35:44+00:00October 26th, 2022|Categories: Guest Experience, Hospitality Industry|Tags: , |

We thrive on loyalty at Narsi, and to us, this means creating a positive environment for guests and staff, making the competition appear irrelevant. We feel honored and grateful when guests choose our hotels for a reliable service experience and quality stay.  Best Practices  Hotel loyalty comes from the ability to provide quality service [...]

Using Guest Feedback to Your Advantage

2022-09-28T13:26:10+00:00September 28th, 2022|Categories: Guest Experience, Hospitality Industry|Tags: , , |

As a people-first industry, the hospitality space is no stranger to receiving customer opinions. Whether it’s in the form of a phone call, front desk visit, or online review, guest feedback is a significant part of hotel operations. Though customer complaints can often present a challenge, we welcome both positive and critical guest feedback [...]

Self-Service Technology in Hotels

2022-07-11T13:45:45+00:00July 11th, 2022|Categories: Guest Experience, Hospitality Industry|Tags: , |

The convenience of communicating, ordering, and paying with only a mobile device is now the way of the world. Self-service technology is on the rise across industries, and the hospitality space is no different. What does this mean for hotels and the guest experiences? A recent study has shown that 73% of travelers would [...]

Guest Experience Post-Covid

2022-05-17T16:09:24+00:00May 17th, 2022|Categories: Guest Experience, Hospitality|Tags: , , |

Nothing quite sums up the individual and global changes brought on by Covid-19 other than the words of Chris Ardolino, Narsi’s Vice President of Operations: “Covid impacted our behaviors as human beings. The nature of social distancing and masking up made an indelible mark on human connections. Workplace adaptations caused by shutdowns, such as [...]