A new year can bring new consumer trends, spending habits, behaviors, and more. Many industries have begun predicting what’s to come in 2023. The hotel space is no different - we’ve been reading up on projected hospitality trends for next year. Many publications have put out their opinions and lists of predicted trends. Here [...]
For hotels around the world, to prepare for the holidays means different things for different locations. Some hotels are anticipating holiday travelers on vacations, while others are setting up to wind down after a busy business travel season. At Narsi, the holidays are a time for us to reconnect with our hotel families and [...]
We thrive on loyalty at Narsi, and to us, this means creating a positive environment for guests and staff, making the competition appear irrelevant. We feel honored and grateful when guests choose our hotels for a reliable service experience and quality stay. Best Practices Hotel loyalty comes from the ability to provide quality service [...]
As a people-first industry, the hospitality space is no stranger to receiving customer opinions. Whether it’s in the form of a phone call, front desk visit, or online review, guest feedback is a significant part of hotel operations. Though customer complaints can often present a challenge, we welcome both positive and critical guest feedback [...]
The convenience of communicating, ordering, and paying with only a mobile device is now the way of the world. Self-service technology is on the rise across industries, and the hospitality space is no different. What does this mean for hotels and the guest experiences? A recent study has shown that 73% of travelers would [...]
Nothing quite sums up the individual and global changes brought on by Covid-19 other than the words of Chris Ardolino, Narsi’s Vice President of Operations: “Covid impacted our behaviors as human beings. The nature of social distancing and masking up made an indelible mark on human connections. Workplace adaptations caused by shutdowns, such as [...]
