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About Deven Patel

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So far Deven Patel has created 15 blog entries.

The Narsi Way to Prepare for the Holidays

2022-11-18T14:38:56+00:00November 18th, 2022|Categories: Guest Experience, Hospitality Industry|Tags: , |

For hotels around the world, to prepare for the holidays means different things for different locations. Some hotels are anticipating holiday travelers on vacations, while others are setting up to wind down after a busy business travel season. At Narsi, the holidays are a time for us to reconnect with our hotel families and [...]

Building Guest Loyalty

2022-11-18T14:35:44+00:00October 26th, 2022|Categories: Guest Experience, Hospitality Industry|Tags: , |

We thrive on loyalty at Narsi, and to us, this means creating a positive environment for guests and staff, making the competition appear irrelevant. We feel honored and grateful when guests choose our hotels for a reliable service experience and quality stay.  Best Practices  Hotel loyalty comes from the ability to provide quality service [...]

Making Connections Through Food and Beverage

2022-10-17T13:42:38+00:00October 17th, 2022|Categories: Employee Feature|Tags: , , |

What goes on behind the scenes of hotel restaurants and bars? At our Aloft Hotel near the Raleigh-Durham Airport, Elise Bero has it covered. Elise holds the role of food and beverage outlets manager, from which she’s learned a lot in only a few short months on the job.  No stranger to the hospitality [...]

Using Guest Feedback to Your Advantage

2022-09-28T13:26:10+00:00September 28th, 2022|Categories: Guest Experience, Hospitality Industry|Tags: , , |

As a people-first industry, the hospitality space is no stranger to receiving customer opinions. Whether it’s in the form of a phone call, front desk visit, or online review, guest feedback is a significant part of hotel operations. Though customer complaints can often present a challenge, we welcome both positive and critical guest feedback [...]

The Hospitality Mindset

2022-10-10T19:53:42+00:00September 19th, 2022|Categories: Employee Feature|Tags: , , |

Demetrius White is Operations Manager of our Home2 Suites by Hilton in Salisbury, NC. It may surprise you to learn that just 3 years ago, Demetrius had never worked in a hotel before. In fact, he admits to never even considering a hotel career in his past and never having a hospitality mindset. So, [...]

Operations Manager: Wearing Many Hats

2022-08-22T16:21:07+00:00August 22nd, 2022|Categories: Employee Feature|Tags: , , |

Meagan Ferguson has been part of our family since 2016. Starting as a Narsi desk agent, Meagan has since grown into her current role in operations management of Homewood Suites by Hilton in Durham-Chapel Hill.  No stranger to the hotel industry, Meagan previously worked at Homewood Suites in Gainesville, Florida before relocating to the [...]

Caring For Your People

2022-08-12T14:27:13+00:00August 12th, 2022|Categories: Hospitality Industry|Tags: , |

To ensure success in any business, you must value your people. At Narsi, we strongly believe work should have purpose and intent for our associates first and foremost. The family mentality is something that permeates our portfolio of hotels. More than just teamwork, it's genuine care for those alongside you. We have found that [...]

Shuttle Driver Role at Narsi

2022-07-21T13:28:40+00:00July 21st, 2022|Categories: Employee Feature|Tags: , , |

Charles Edwards is one of the first smiling faces many guests see when they touch down in Raleigh. As a Narsi Shuttle Driver and professional people-person, he transports visitors between the Raleigh-Durham Airport and our nearby Aloft.  Born and raised in Chapel Hill, Charles did not know much about the hospitality industry before joining [...]

Self-Service Technology in Hotels

2022-07-11T13:45:45+00:00July 11th, 2022|Categories: Guest Experience, Hospitality Industry|Tags: , |

The convenience of communicating, ordering, and paying with only a mobile device is now the way of the world. Self-service technology is on the rise across industries, and the hospitality space is no different. What does this mean for hotels and the guest experiences? A recent study has shown that 73% of travelers would [...]